Customer Support

Welcome to Support

20/20 Imaging is committed to providing the most up-to-date and cost effective technology when installing and servicing your equipment. Technicians are available to answer even the most complicated questions when it comes to the setup and use of your equipment.


Contact Support

Telephone: 866-734-6234 ext. 1

Hours*: 8:00-6:00 CST, M-F
(9:00-7:00 EST)
(6:00-4:00 PST)
*Major holidays excluded. Limited availability during the last hour of the business hours; calls may not be returned until the following business day.


Online Contact Form:

IMPORTANT Service Bulletin: Windows 10 Free Upgrade & Rollback

Please be advised you may be offered a free Windows 10 upgrade on your x-ray acquisition and server. It is not recommended to perform this update as it WILL cause problems with the x-ray software, rendering it unusable! 2020 Support is in the process of testing Windows 10 with our software(s), and will provide an update on this page once the update is safe to run on your system. For details on how to roll back to Windows 7/8.1 if you have upgraded to Windows 10, see ' Rollback Windows 10

Most Common Issues (FAQ)

Rollback your Windows 10 upgrade to Windows 7/8.1

Windows XP to Windows 7 Upgrade [Windows XP End of Life support]

'No Study Loaded' when trying to open x-ray images on a Workstation

'No more logins allowed under this license' when trying to log in

'DB failure' when trying to log in

How-to: Setup Viewer Workstation (redirects to self-help)


Self-Help for Customers

Here you will find a library of self-help tutorials and documents relating to the functionality of our products, as well as troubleshooting guides addressing specific issues. You will discover a set of Quick Start Guides and Full Manuals that are easily accessible to help you efficiently manage your workflow, and give you a better understanding of the product you are using. Of course, don't hesitate to contact someone in Tech Support should you have any questions and please do provide us any feedback you may have to help us serve you better in the future.            


Past Service Bulletins

08.08.15 - Service Bulletin Alert - Microsoft - 12 updates to address vulnerabilities
06.05.15 - Service Bulletin Alert - Windows 10 Free Update (see above)
11.12.14 -  Service Bulletin Alert - Critical Windows Security Patch
08.13.14 -  Service Bulletin Alert - Opal License Interference
05.12.14 -   Service Bulletin Alert
- Microsoft IE Zero Day Exploit
01.07.14 - Service Bulletin Alert - Windows XP End of Life
08.08.13 -  Service Bulletin Alert - Avast! Antivirus on Acquire